Refunds & Returns Policy


If for any reason a Workout World Online customer is unsatisfied with their purchase, they can contact us within 14 days of taking delivery, and organize to return the product and receive a refund of the full purchase price, subject to the terms and conditions listed below:

  1. In order to organize a refund under these terms and conditions, the customer must notify Workout World Online Customer Care via email using customerservice@workoutworld.com.au within 14 days of taking delivery of their Workout World Online Order and request a refund under these terms and conditions. The customer must comply with the directions of Workout World Online staff in order to facilitate a refund.
  2. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the full amount of the purchase price as specified in the customer's Order.
  3. The 14 Day period will commence on the date that the customer accepts delivery of their Workout World Online product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
  4. The Workout World Online product must be returned within 14 days of requesting a refund under these terms and conditions.
  5. Returned products must be returned in accordance with the shipping and returns section of the Workout World Online Website. This includes being returned in the original packaging, with all accessories and in re-saleable condition.
  6. Customers must return the products for which they are seeking a refund at their own cost. If they are unable to find a way to return the products, Workout World Online may organize a courier to pick up the products from the customer. Where Workout World Online organize a courier to pick up the products, the customer will be charged the same amount as the Delivery Cost listed in their Order to cover the cost of returning the products.
  7. After receiving the returned Workout World Online Products, Workout World Online will issue a refund as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. Workout World Online accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.

This Guarantee only applies to ONLINE purchases. Our retail store policies may vary so please contact them directly for details of their returns policies.





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